BABA’S IRIS SHIPPING POLICY

At Baba’s Iris, we carefully prepare and package each order before shipment. Please review the following information before placing your order.

PROCESSING TIME

Please allow up to 7 business days for your order to be processed and shipped.

Processing time begins after your order has been successfully placed and payment has been confirmed.

Processing time is separate from carrier transit and delivery time.

During product launches, sales, holidays, events, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to provide an update.

SHIPPING & DELIVERY

Once your order has been shipped, you will receive available tracking information using the contact information provided at checkout.

Estimated delivery dates provided by Baba’s Iris, Shopify, or the shipping carrier are estimates and are not guaranteed delivery dates.

Carrier delays, weather, transportation disruptions, holidays, and other circumstances outside our reasonable control may affect delivery times.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

Baba’s Iris is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Additional shipping charges may apply if an order must be shipped again because incorrect or incomplete information was provided.

DAMAGED PACKAGES

Baba’s Iris takes reasonable precautions when preparing and packaging orders. However, packages may occasionally be damaged while in the possession of a shipping carrier.

If your order arrives damaged, contact info@babasiris.com within 72 hours of delivery.

Please provide:

• Your order number
• Photos of the shipping package
• Clear photos of the damaged item
• A description of the damage

Please keep the product and all original packaging until the claim has been reviewed.

Depending on the circumstances, Baba’s Iris may assist with a carrier claim or provide another appropriate resolution in accordance with our Return & Refund Policy and applicable law.

LOST PACKAGES

If your tracking information does not show delivery and your package appears to be lost or significantly delayed, please contact the shipping carrier and info@babasiris.com so the available tracking information can be reviewed.

A carrier investigation or claim may be required before a resolution can be determined.

PACKAGES MARKED DELIVERED

When carrier tracking confirms that a package was delivered to the shipping address provided at checkout, the order will generally be considered delivered.

If your tracking shows Delivered but you cannot locate your package, please:

• Check around the delivery location
• Check with members of your household
• Check with neighbors or building management when applicable
• Contact the shipping carrier for additional delivery information

You may also contact info@babasiris.com so we can review the available shipping information.

Baba’s Iris is not automatically responsible for packages that are lost or stolen after confirmed delivery, except where responsibility or another remedy is required by applicable law.

STOLEN PACKAGES

Baba’s Iris cannot guarantee the security of a package after confirmed delivery.

Customers are encouraged to provide a secure delivery location and monitor tracking information when expecting a shipment.

Suspected package theft may need to be reported to the shipping carrier or appropriate local authorities.

RETURNED OR UNCLAIMED PACKAGES

Packages returned to Baba’s Iris because they were refused, unclaimed, or addressed incorrectly are not automatically eligible for a refund.

If the package is returned to us, we will review the circumstances and determine the available options in accordance with our Return & Refund Policy.

Additional shipping charges may apply if an eligible package is shipped again.

CONTACT

For questions regarding shipping or delivery, contact:

Baba’s Iris, LLC
info@babasiris.com