BABA’S IRIS RETURN & REFUND POLICY

At Baba’s Iris, we take great care in preparing, packaging, and shipping our herbal, wellness, and personal-care products. Please review your order carefully before completing your purchase.

By placing an order with Baba’s Iris, you agree to the terms of this Return & Refund Policy.

CANCELLATIONS

All orders are final once placed.

Baba’s Iris does not accept order cancellations once an order has been submitted and payment has been successfully processed.

Customers are responsible for reviewing all products, quantities, shipping information, billing information, and other order details before completing checkout.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.

RETURNS & FINAL-SALE ITEMS

Due to health, hygiene, safety, quality-control, and product-integrity considerations, Baba’s Iris does not accept returns on herbal, ingestible, wellness, personal-care, or topical products once they have been shipped.

The following products are FINAL SALE:

• Herbal tea blends
• Herbs and herbal preparations
• Ingestible products
• Oils and topical products
• Wellness products
• Personal-care products
• Opened, used, or unsealed products
• Products otherwise identified as final sale at the time of purchase

We do not accept returns or issue refunds based solely on personal preference, taste, aroma, texture, or dissatisfaction with perceived product results.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or contains an incorrect item, please contact info@babasiris.com within 72 hours of delivery.

Your request should include:

• Your full name
• Order number
• Clear photos of the shipping package
• Clear photos of the affected or incorrect item
• A description of the issue

Please retain the product and original packaging while your claim is being reviewed.

Baba’s Iris will review eligible claims and determine an appropriate resolution. Depending on the circumstances, this may include a replacement, store credit, refund, or another appropriate remedy.

REFUNDS

Refunds are not provided for final-sale products except when Baba’s Iris approves a refund for a qualifying order issue or when otherwise required by applicable law.

When a refund is approved, it will generally be issued to the original payment method.

After Baba’s Iris processes an approved refund, additional processing time may be required by your bank, credit-card company, or payment provider.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

Baba’s Iris is not responsible for delivery problems resulting from incorrect or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.

DELIVERED PACKAGES

Carrier tracking showing an order as delivered to the shipping address provided at checkout will generally be considered evidence of delivery.

If tracking shows your package as delivered but you cannot locate it, please check the delivery area, household members, neighbors, and any location identified by the carrier.

You may also contact info@babasiris.com so our team can review the available shipping information and assist with appropriate next steps.

REFUSED & UNCLAIMED PACKAGES

Orders that are refused, abandoned, or left unclaimed are not automatically eligible for a refund.

If a package is returned to Baba’s Iris, we will review the circumstances and determine what options are available, subject to applicable law.

Additional shipping charges may apply if a customer requests that an eligible returned package be shipped again.

ORDER CHANGES

Once an order has been submitted, Baba’s Iris cannot guarantee changes to products, quantities, addresses, or other order information.

Please verify all information before completing your purchase.

CONTACT US

For questions regarding an order, damaged or incorrect merchandise, or this policy, contact:

Baba’s Iris
info@babasiris.com